This page explains how users of the Overcome: Dopamine Reset for Men Android app can request deletion of their account and associated personal data.
Account deletion is processed by email. You do not need to wait or qualify for anything — submit your request and we will confirm receipt within 48 hours, deactivate your account within 7 days, and remove your data from our live systems within 30 days.
You can request deletion in two ways:
Upon receiving your request we will send a confirmation email. Your account and all associated data will be permanently removed from our live systems within 30 days of that confirmation, and from backups within 90 days.
When your account deletion request is processed, the following data is permanently deleted:
| Data Type | Live Systems | Backups |
|---|---|---|
| Account profile (email, display name) | Within 30 days | Within 90 days |
| Streak data and relapse logs | Within 30 days | Within 90 days |
| Daily challenge completion logs | Within 30 days | Within 90 days |
| Clarity Score history | Within 30 days | Within 90 days |
| Wellbeing check-in ratings | Within 30 days | Within 90 days |
| Badge earn data | Within 30 days | Within 90 days |
| Founder's Chat messages | Within 30 days | Within 90 days |
| Push notification tokens | Within 30 days | Within 90 days |
| App usage, device and session data | Within 30 days | Within 90 days |
Founder's Chat is deleted in full — both your messages and the copy visible to the founding team.
We will also initiate deletion requests with our third-party service providers — Descope (authentication), Firebase (analytics and crash reporting), and RevenueCat (subscription management) — on your behalf. For Firebase we submit a deletion instruction for your app instance identifier; Google's own processing timelines then apply and are outside our control.
| Data Type | Retention Period | Reason |
|---|---|---|
| Payment and transaction records | 7 years | Required under Indian accounting and tax law (Income Tax Act, GST regulations) |
| Support correspondence | 2 years from last communication | Required for dispute resolution and legal compliance |
No recovery data, streak logs, relapse logs, chat messages, or habit-related personal data is retained in our live systems after deletion. Only the financial and correspondence records listed above are kept, and solely for legal compliance purposes.
Payment records are held by necessity in a form that links a transaction to an account. Where it is possible to do so without breaking the legal requirement, we reduce these records to the minimum the law requires.
| Stage | Timeframe |
|---|---|
| Request received | Acknowledgement within 48 hours |
| Account deactivated | Within 7 days of confirmed request |
| Personal data removed from live systems | Within 30 days of confirmed request |
| Third-party deletion initiated | Within 30 days of confirmed request |
| Deletion confirmation sent to you | Within 30 days of confirmed request |
| Backup copies overwritten | Within 90 days of confirmed request |
If you have any questions about the deletion process or want to check the status of your request:
For the complete privacy policy governing how Overcome handles your data, visit our Privacy Policy.